Refund Policy

This Refund Policy applies to website packages sold by Akadz Marketing (201803224223) through www.akadzmarketing.com, WhatsApp and our payment links.

Preview before payment

We build your website first and send you a private preview link. The preview is free. You only pay after you have seen the website and agreed to proceed, so there is nothing to refund if you decide not to buy.

Full refund if we are late

Our target is to put your website live within 3 working days after we receive your payment and all required materials. If your website is not live within 7 working days after payment and all required materials are received, you may ask for a full refund.

Sundays and public holidays are not counted. Time spent waiting for your reply (for example, choosing another website name when your first choice is taken) is not counted.

No refund after the website is live

Once your website is live, the payment is not refundable, because you reviewed and approved the preview before paying and the website name (.com) has been registered in your name.

Corrections

One round of corrections after payment is included. Typing mistakes, broken links and display problems reported within 7 days after the website goes live are fixed free of charge.

Yearly renewal

The yearly renewal fee is not refundable once it is paid, and there is no refund for the unused part of a year if you stop the service early. Your website name (.com) remains yours and can be transferred out.

Duplicate or wrong payments

If you were charged twice or paid the wrong amount by mistake, contact us and the extra amount will be refunded in full.

How to request a refund

Send us your name, business name and proof of payment by WhatsApp at 018-667 5271 or email at akadzmarketing@gmail.com. Approved refunds are paid by bank transfer to the account you provide, within 14 working days.

Other services

Advertising management and other services are covered by the terms agreed with each client in writing.